FAQs

We have answered some of your most commonly asked questions. 

Still cant find the answer you were looking for? Contact our dedicated team today who will be able to help you. 

Our usual delivery times are Monday to Friday between 8am and 5pm. Delivery out with these times would only be considered for orders deemed an emergency and would be at the discretion of our Lubricants Manager.

Our delivery time on average is within 2-3 working days under normal circumstances. However this can vary for a number of reasons. Our most common reasons for a longer delivery time would be having a large number of orders to fulfil, the delivery location and stock availability. Our delivery time will increase to between 10-14 working days on average for products which are not currently in stock.

Our availability to offer same-day deliveries varies. How busy a depot is and the availability of the product ordered will impact our ability to offer same-day deliveries. We can also offer collection from our depots if we are unable to make a delivery, so long as the product ordered is in stock.

Please consult our lubricants team in regards to same-day deliveries and collections. 

We do not have a minimum quantity required to place an order. However, we only offer lubricant and grease products in predetermined pack sizes. The pack sizes available vary depending on the product, starting from 400gram cartridges to 1000litre IBC’s. If you would like more information on our pack sizes please contact our lubricants team directly.

Please Note: It is sometimes necessary for us to utilise a courier service in order to make deliveries. Deliveries requiring a courier may be subject to a carriage charge depending on the delivery location and size. Delivery details and charges will be explained and confirmed at the time an order is placed.

An MSDS or material safety data sheet contains safety and application instructions specific to that particular lubricant grade.

A TDS or technical data sheet contains the technical specification of the lubricant grade as well as the approvals OEM specifications met.

If you require a copy of an MSDS or TDS for a particular lubricant grade please visit our Technical Datasheets page under the Lubricants tab.

Yes, depending on the product(s) ordered. We will only be able to amend or cancel an order if it is for an item we have in stock. Unfortunately we cannot offer amendments or cancel orders for products we have had to order.

If you would like to cancel or change an order you have placed, please speak to a member of our lubricants team who will be able to advise you further.

We give an estimated delivery date on the day an order is placed as a guide to when you should expect your delivery. If you have any concerns about the status of your order please contact our lubricants team who will be able to advise you.

If you require technical support or advice in the first instance you should contact our lubricants team who will be able to supply the technical information you require, and will also be able to provide advice on the best product to meet your needs.

Our lubricants team will also be able to assist if you wish to use the Shell LubeAnalyst, LubeMatch and LubeAdvisor Services. 

Although we are an Authorised Shell Lubricants Distributor we can supply other Lubricant products. Please contact our Lubricants team for more information.